Outsourcing is a kind of process done for a third party company. It can be manufacturing or designing. Outsourcing has become part of the business during 1980’s. It can be defined as a division of labor. Outsourcing deals the transfer of the management or day to day execution of a whole business function to a third party service provider. Outsourcing and off shoring can be exchanged in public discourse in spite of important technical differences.

There are four types of offshore outsourcing:

·         ITO - Information Technology Outsourcing

·         BPO - Business Process Outsourcing Software

·         R&D  - offshore software development

·         KPO - Knowledge Process Outsourcing mostly covers things that require a skill set like reading X Rays, doing investment research on stocks and bonds, and dealing the accounting functions for a business and running engineering technical design projects.

Business process outsourcing (BPO) involves the responsibilities of a specific business functions to a third-party service provider. Many services provided in call centre are offered on a fee- for service type. It helps a firm in becoming flexible by converting fixed into variable costs. A variable cost structure helps a firm responding to changes in required capacity. Outsourcing might provide a firm with increased flexibility in the resource management and decrease response times to environmental changes.

Offshore outsourcing is like hiring an third-party organization to do and perform some business functions in a country than where the products or services are actually manufactured or developed.

In off shoring, the functions are performed in a other country by a foreign subsidiary. Opponents point that the practice of sending work overseas by countries with higher pay decreases their own domestic employment and investment.

The criteria for a job to be offshore-able are:

·         The work with high information content

·         The work which can be transmitted over the Net

·         The work which is very easy to set up

·         The work which is a repeatable one

The reason behind the development of offshore outsourcing has been the need to cut costs while the enabling factor has been the global electronic internet network that let digital data to be get accessed and delivered quickly, almost everywhere in the world.

India based offshore outsourcing firm with an offshore call centers are offering high-quality, performance-driven outsourcing services.

Outsourcing activities can be easily categorized into 3 types. The first type is Basic or Traditional outsourcing services, which curb direct costs, like hardware or software maintenance and operation costs. The second type of outsourcing helps “indirect” costs and achieves efficiencies in places related to business processes. This is Business Process Outsourcing. At the third level, there is the Business transformation outsourcing.

Call centre is the delegation of one or more business processes to a third party provider. Call centre is growing and the reason is companies like to focus on their main businesses. Companies feel the need to shed ancillary processes, free up non-external resources to focus on the main business competencies. Call centre is a management tool that can help firms to improve process level efficiency with fewer costs.